Frequently Asked Questions
Updated As of July 03, 2025
Frequently Asked Questions
Web-Based Barangay eCertification Management System:
1. What is the Barangay eCertification Management System?
The Barangay eCertification Management System is an online platform that allows residents of Brgy. San Agustin Novaliches QC to request, manage, and verify barangay certifications such as Barangay Clearance, Certificate of Indigency, and other essential documents.
2. How do I create an account on the system?
To create an account, click on the 'Sign Up' button on the homepage, fill in your personal details, and set a secure password. After submitting your details, you will receive an email confirming that your account request has been received. Once your account is approved, you will receive another email notifying you of the approval.
3. How do I request a barangay certificate online?
To request a certificate, first create an account on our website. Once your account is approved, log in and navigate to the "ESERVICES" section. Choose the type of certificate you need and apply your request. After your request is approved, you can visit the barangay office to receive your certificate in person.
4. Is there a fee for requesting a certificate online?
Yes, there may be a minimal fee depending on the type of certificate you request. Payment instructions will be provided during the request process.
5. How long does it take to process my certificate request?
Certificate processing times vary depending on the type of document and the completeness of your information.
6. What is the QR code on my certificate for?
The QR code is used to verify the authenticity of your certificate. Anyone who scans the QR code will be able to confirm that the certificate was issued by Brgy. San Agustin Novaliches QC.
7. Can I track the status of my certificate request?
Yes, after submitting your request, you can track its status by logging into your account and viewing your request history.
8. Who can use this system?
The system is available to all residents of Brgy. San Agustin Novaliches QC and barangay officials involved in managing and issuing certifications.
9. Is my personal information secure?
Yes, we prioritize the security of your personal information. The system uses advanced security protocols to protect your data, ensuring that only authorized personnel can access it.
10. Can I use the system outside of Brgy. San Agustin Novaliches QC?
Yes, as long as you have internet access, you can use the system from anywhere to request and manage your certificates.
11. What if I forget my password?
If you forget your password, click on the "Forgot Password" link on the login page, and follow the instructions to reset your password.
12. How will I receive my requested certificate?
once your request is approved, you can receive your certificate by visiting the barangay office in person. Be sure to bring any necessary identification.
13. How do I contact support if I encounter issues?
If you have any issues or need assistance, you can contact our support team through the "Contact Us" section on the website, or email us directly at info@frayen.io.